Terms of Service

NearLab provides pre-flashed and tested ESP32-S3 development boards and related hardware products. All boards are:

• Flashed with verified firmware before shipping
• Tested by hand to ensure quality
• Assigned a unique serial number for verification
• Covered by our warranty policy (see below)

Batch System

NearLab operates on a batch pre-order system. When you place a pre-order:

• You reserve boards from a specific batch
• Payment is collected before the batch closing date
• Boards are shipped according to the batch schedule
• Estimated ship dates are provided but not guaranteed

Cancellation Policy

Pre-orders can be cancelled:

• Before the batch closing date: Full refund
• After closing but before shipping: 90% refund (10% restocking fee)
• After shipping: Subject to return policy (see below)

Standard Warranty

All NearLab boards come with a standard warranty covering manufacturing defects:

• Duration: As specified on your board's verification page (typically 90-365 days)
• Coverage: Manufacturing defects, hardware failures, firmware issues
• Verification: Use your serial number to check warranty status

Warranty Exclusions

The warranty does NOT cover:

• Physical damage from misuse, accidents, or improper handling
• Damage from unauthorized modifications or repairs
• Damage from power surges, incorrect voltage, or environmental factors
• Normal wear and tear
• Software issues caused by user modifications
• Boards purchased from unauthorized resellers

Warranty Claims

To make a warranty claim:

1. Verify your board's warranty status using the serial number
2. Contact us at support@nearlab.th with:
   • Serial number
   • Description of the issue
   • Photos or videos of the problem
   • Purchase proof (if available)
3. We will assess the claim within 3-5 business days
4. If approved, we will provide repair, replacement, or refund

Return Window

You may return products within 14 days of delivery for a refund, provided:

• The product is unused and in original condition
• All original packaging and accessories are included
• The serial number matches the purchase record

Return Process

1. Contact us to request a return authorization
2. Ship the product back to our address (customer pays shipping)
3. We inspect the returned product within 5 business days
4. If approved, refund is issued within 7-10 business days

Non-Returnable Items

• Products with signs of use or damage
• Products with modified firmware (unless defective)
• Products without original packaging
• Custom or special-order items

To the maximum extent permitted by law:

• NearLab is not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid for the product
• We are not responsible for damages to other equipment or data loss
• We do not guarantee uninterrupted or error-free operation
• Products are provided "as is" without warranties beyond those explicitly stated

Some jurisdictions do not allow limitations on implied warranties or liability, so these limitations may not apply to you.

All content on this website, including text, graphics, logos, and software, is the property of NearLab or its licensors and is protected by copyright and trademark laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer our products or firmware
• Remove or alter any copyright notices

When using our services, you agree not to:

• Provide false or misleading information
• Impersonate others or misrepresent your affiliation
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or collect data
• Interfere with the proper functioning of our website
• Engage in fraudulent activities

Shipping is primarily within Thailand. International shipping may be available upon request.

• Shipping costs are calculated at checkout
• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• You are responsible for providing accurate shipping information
• We are not liable for delays caused by shipping carriers

In the event of a dispute:

1. Contact us first to attempt informal resolution
2. If unresolved, we encourage mediation before litigation
3. Legal action must be brought within 1 year of the dispute arising

For questions about these Terms of Service, please contact us:

• Email: support@nearlab.th
• Line: @nearlab
• Discord: Join our community server