Privacy Policy

Last updated: October 7, 2025

Introduction

NearLab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you place a pre-order or verify a serial number, we may collect:

Name
Email address
Line ID
Order quantity and preferences

Technical Information

We automatically collect certain information when you visit our website:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website

Board Information

When you verify a serial number, we log the verification request for security and analytics purposes.

How We Use Your Information

We use the information we collect to:

Process and fulfill your pre-orders
Verify board authenticity and warranty status
Communicate with you about your orders and inquiries
Send important updates about your products
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations

Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Maintain warranty records (typically 1-2 years after purchase)
Resolve disputes and enforce our agreements

Pre-order information is retained for the duration of the batch cycle and up to 1 year after shipment for customer support purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our website and fulfill orders (e.g., hosting, email services)
Shipping Partners: To deliver your orders
Legal Authorities: When required by law or to protect our rights

Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to processing of your personal information
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at support@nearlab.th

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to:

Maintain your session and authentication
Remember your preferences
Analyze website traffic and usage patterns
Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@nearlab.th
Line: @nearlab
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